Frequently Asked Questions
Straight answers before you buy.
How we grade a watch, how you pay, and how it gets to your door. If your question isn’t here, call the shop or send us an email and we’ll talk it through.
Contact hours Mon–Fri, 9am–5pm ET · (706) 230-5253 · admin@nehoa.com
How do you grade the condition of a timepiece?
Every listing uses one of the grades below so you know exactly what you’re getting:
- Unworn
Never worn, with no signs of wear of any kind.
- Excellent
Only very light wear and no dents or dings.
- Very Good
Noticeable signs of wear, possibly including small dents or dings. The crystal may have visible scratches or chips.
- Good
Wear that is easy to see with the naked eye, and the watch may be due for a service soon. The crystal may have visible scratches or chips.
What payment methods do you accept?
You can pay by wire transfer, any major credit card, or cryptocurrency. Credit card fees are calculated and added at checkout, and we require a copy of your valid driver’s license for every credit card purchase.
Can I return my watch?
We ask that you be certain about the model before you buy. If your watch arrives and doesn’t match its description, you may return it within 48 hours of receiving it. Returns for a change of mind are not accepted.
How will my order ship?
Every domestic order goes out overnight with FedEx, and shipping is free on all purchases.
Can you hold a watch for me?
Because our pieces sell quickly, we can’t reserve or hold any items.
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Still have a question?
Talk to a real person at the shop.
Questions about a specific watch, a payment, or a shipment? Email or call and we’ll walk you through it. No phone trees, no ticket numbers.
Blue Ridge, Georgia322 W Main St, Unit 1A, Blue Ridge, GA 30513
By appointment · 9am to 5pm ET
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