Shipping & Returns

Shipping your purchase

Shipping is free on every purchase. Domestic orders go out overnight with FedEx, fully insured for the value of the watch, from our Blue Ridge, Georgia office.

Where we can ship

• We ship to the billing address on your order. For card purchases, the shipping and billing address must match; this is one of the ways we protect you and us from fraud. If you need delivery somewhere else, call us before you order and we’ll see what we can do.
• FedEx can’t deliver to P.O. boxes. Use a street address, or choose “Hold at FedEx location” and collect it with your ID.
• We don’t ship to freight forwarders or reshipping services.
• Prefer to collect in person? Online purchases can be picked up at our Blue Ridge office by appointment. Choose pickup at checkout or tell us when you order, and bring the ID that matches the order.

Sending a watch to us

If you’re selling to Nehoa, shipping is on us in both directions. Once you accept our offer we email you a prepaid, fully insured FedEx overnight label. You pay nothing to send the watch, and nothing to get it back if you change your mind.

How to pack it

• Put the watch in its box if you have it, or wrap it in soft cloth or bubble wrap. Include the box, papers, extra links and any accessories you mentioned in your offer request; they’re part of the price.
• Place that inside a sturdy outer box with padding on every side so nothing moves. Don’t write “watch” or a brand name on the outside.
• Attach our label, keep the receipt FedEx gives you, and drop it at a staffed FedEx location rather than a drop box. Insurance coverage starts when FedEx scans it in.

What happens next

We tell you the moment it arrives. Your watch is authenticated and inspected in-house, usually the same day. If everything matches what you told us, we confirm the offer and send payment by wire. If the watch differs from its description, we’ll call you with a revised offer; you can accept it or have the watch shipped straight back, free and insured. Nothing is final until you say so.

Outside the United States

Free overnight shipping applies to addresses in the United States. If you’re outside the U.S. and want to buy or sell a watch with us, contact us before you order. We’ll tell you whether we can ship to your country, how long it takes, what it costs, and what duties or import taxes you’d be responsible for on arrival. Some countries we can’t ship to at all because of carrier or insurance restrictions.

When your watch arrives

Open it the day it arrives and check it over. The 48-hour return window in section 5 starts when FedEx records delivery, so don’t leave the box sealed for the weekend.

• If the outer box is damaged or looks opened, photograph it before you open it, and note the damage with the FedEx driver if you can. Then call us.
• If the watch is damaged or anything is missing, call or email us within 48 hours with photos. Keep all the packaging; the insurance claim needs it. We’ll sort it out with FedEx so you don’t have to.
• If tracking says delivered but you don’t have it, check with household members and neighbors, then call us the same day. Because an adult signature is required, FedEx has a record of who signed, and we’ll start a trace immediately.

Returns

We ask that you be certain about the model before you buy, and we’ll help you be certain: ask us for extra photos, a video, or a call about any watch before you order. Because of that, our return policy is narrow and clear.

How to start a return

Call (706) 230-5253 or email admin@nehoa.com within 48 hours of delivery with your order number, what doesn’t match, and photos. If the return is approved we email you a prepaid, insured FedEx label; don’t ship a watch back without one, because it won’t be insured. Pack it as described in section 2 and drop it at a staffed FedEx location.

Refunds

Once the watch is back and we’ve confirmed it’s in the condition it left in, we refund the full purchase price, including any credit card fee charged at checkout, to your original payment method within 5 business days. Card refunds can take a few more days to show on your statement, depending on your bank. Wire and cryptocurrency purchases are refunded by wire to an account in your name.

Our guarantee

Every watch we sell is authenticated and inspected in-house before it’s listed and again before it ships. We stand behind that work.

• Authenticity, guaranteed. If a watch we sold you is ever shown by a qualified watchmaker or the manufacturer not to be genuine, or to contain non-genuine parts we didn’t disclose, bring it back for a full refund, whenever that is. We’ll pay the shipping.
• Pre-owned means pre-owned. Unless a listing says otherwise, our watches are sold as described, in the condition graded, and without a manufacturer’s warranty. Any remaining factory warranty is noted in the listing with the warranty card. We don’t offer a separate mechanical warranty, but if something isn’t right, call us; we’d rather fix a problem than lose a customer.

Payment and holds

Wire transfer

Our preferred method and the only one with no fee. Wire details are on your order confirmation; the watch ships once the funds arrive.

Credit card

All major cards. Card processing fees are calculated and added at checkout. We require a copy of a valid driver’s license matching the cardholder for every card purchase, and the shipping address must match the billing address.

Cryptocurrency

Accepted; contact us for the current list of coins and the payment address. The watch ships once the transaction is confirmed on the network.

Holds & layaway

Because our pieces sell quickly, we can’t reserve or hold items, and we don’t offer layaway. A watch is yours when payment is complete.

Payment and shipping terms in this policy apply to orders placed on or after October 24, 2026.